Versand
Shipping Policy
Last Updated: August 9, 2026
This Shipping Policy applies to orders placed through our website and is operated by Lovenest Technology Limited.
We are committed to providing reliable, discreet, and convenient worldwide shipping for our customers.
Free Worldwide Shipping
We offer FREE worldwide shipping on all orders, with no minimum purchase requirement.
Unless otherwise stated on the product page or during checkout, standard shipping is provided at no additional cost.
Order Processing
Orders are generally processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or public holidays may be processed on the following business day.
During peak periods, promotional events, or holidays, processing times may occasionally be longer.
Shipping Origin
Orders are shipped directly from our fulfillment facilities in China to customers worldwide.
Depending on product availability, logistics conditions, and destination, we may use different international shipping carriers or logistics partners.
Estimated Delivery Time
Our standard estimated delivery time is:
7–15 business days
Please note that this is an estimated shipping timeframe and does not include the order processing period.
Actual delivery times may vary depending on:
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Destination country or region
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Customs clearance
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Local carrier operations
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Public holidays
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Peak shopping seasons
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Weather conditions
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Transportation disruptions
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Other circumstances outside our reasonable control
We cannot guarantee an exact delivery date for international shipments.
Order Tracking
Once your order has been shipped, tracking information will normally be provided by email.
Tracking details may take approximately 24–72 hours to become active after the package has been transferred to the shipping carrier.
Customers are encouraged to monitor their tracking information regularly after shipment.
Discreet Packaging
We understand the importance of customer privacy.
All orders are shipped using plain and discreet external packaging. Sensitive product descriptions are not displayed prominently on the outside of the package.
Our goal is to make your delivery as private and discreet as reasonably possible.
Customs, Import Duties and Taxes
International shipments may be subject to customs inspections, import duties, VAT, taxes, brokerage charges, or other fees imposed by the destination country or local authorities.
Unless otherwise stated during checkout, any applicable import duties, taxes, customs charges, or related fees are the responsibility of the customer.
Customs procedures may occasionally result in additional delivery delays.
Customers are responsible for ensuring that the products they order may legally be imported into their destination country or region.
Shipping Restrictions
We ship to most countries and regions worldwide.
However, shipping availability may be limited in certain destinations due to:
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Local laws or regulations
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Import restrictions
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Customs requirements
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Carrier limitations
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Political or transportation disruptions
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Product-specific restrictions
If we are unable to fulfill or ship your order to your destination, we will contact you using the information provided with your order.
Incorrect or Incomplete Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check your:
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Recipient name
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Street address
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Apartment or unit number
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City
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State or province
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Postal or ZIP code
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Country
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Telephone number
If you notice an error after placing your order, please contact us as soon as possible.
Once an order has been shipped, we may not be able to modify, redirect, or correct the delivery address.
We are not responsible for failed deliveries, returns, losses, or additional shipping costs caused by incorrect, incomplete, or outdated shipping information provided by the customer.
Delayed Shipments
International delivery delays may occasionally occur.
Delays caused by customs clearance, transportation disruptions, carrier delays, severe weather, public holidays, force majeure events, or other circumstances outside our reasonable control do not constitute a failure to ship the order.
If your shipment has significantly exceeded the estimated delivery timeframe, please contact our customer support team so we can assist you in checking its status.
Lost Packages
If tracking information indicates that your package may have been lost during transportation, please contact us.
We will review the shipment information and, where appropriate, work with the relevant carrier or logistics provider to investigate the package.
Any replacement, refund, or other resolution will be determined based on the circumstances of the shipment and the results of the carrier investigation.
Packages Marked as Delivered
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend that you:
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Check your mailbox and surrounding delivery area.
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Check with household members.
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Ask neighbors or building management.
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Contact the local delivery carrier.
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Contact us if you are still unable to locate the package.
Please contact us as soon as reasonably possible so that we can assist with the investigation.
Undeliverable or Returned Packages
A shipment may be returned to us because of:
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An incorrect shipping address
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An incomplete address
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Failure to collect the package
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Multiple unsuccessful delivery attempts
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Customs refusal
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Recipient refusal
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Other delivery-related issues
If a package is returned to us, please contact our customer service team to discuss available options.
Additional shipping charges may apply if the package needs to be shipped again due to an incorrect address, failed collection, or other circumstances caused by the recipient.
Contact Information
If you have any questions regarding shipping, tracking, or delivery, please contact us:
Lovenest Technology Limited
UNIT D18, 3/F WONG KING IND BLDG
NO.2 TAI YAU ST
SAN PO KONG
HONG KONG
Email: umovetoys@gmail.com
Phone: +852 5122 4491
Our customer support team will assist you with shipping-related inquiries as soon as reasonably possible.
